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Frequently Asked Questions
DELIVERY QUOTES
How do I get a quote?
Provide us with the number of pieces, weight, dimension, and city, state, country, and zip code for the points of origin and destination together with any other helpful information you may have. Click here for an international mail quote. Click here to submit a quote request for international express delivery service.
How do I determine Dim weight?
For a domestic shipment, the formula is L x W x H/194. The formula for an international shipment is L x W x H/166.
Are there any exceptions to what Aprisa Express is able to deliver?
Due to federal regulations, we are unable to transport hazardous materials, pets, personal or household items.
ACCOUNTS
How do I open an account with Aprisa Express?
Please complete our credit application completely and fax it back to Aprisa Express toll free at 1 (866) 533-2094.
PAYMENT TERMS
What are your payment terms?
Postage must be paid in advance, payment for the remaining amount is due within fifteen (15) days.
What is the mailing address of your billing department?
Aprisa Express
Accounting Department
2777 Allen Parkway, Suite 1000
Houston, Texas 77019-2165
INVOICES/RECEIPTS
How can I obtain a copy of my original or adjusted invoice?
To request a copy of your invoice, please contact our billing office at (713) 526-3385.
DELIVERY
When is a Priority Gold (overnight) delivery actually delivered?
Shipments requested via Priority Gold (overnight) are delivered the next business day. For example: A Friday overnight will be delivered Monday, not Saturday. Special arrangements can be made for Saturday/Sunday and holiday deliveries by contacting a Customer Operations Specialist at 1-888-947-7472.
REQUIREMENTS
What are our Import/Export Requirements?
We require the proper customs documents, a point of contact, phone number, and broker information.
When is a Shipper's Export Declaration (SED) required?
An SED is required on shipments leaving the United States that are valued over $2,500 US.
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